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Hi John,After reviewing your account, you are already communicating with the appropriate team regarding your deposit inquiry.I have also reached out to them to ensure they are aware of your message and will promptly address any additional requirements.Thank you sincerely for your patience in this matter.Kind Regards,Casino Rocket——————————–Hello John,I’m truly sorry to hear about your experience. It sounds incredibly frustrating and disappointing. We understand the importance of resolving such matters promptly and with care. Please share the email address linked to your account to assist you better. We’ll do everything possible to address this situation and provide your support.I look forward to your reply.Kind Regards, Casino Rocket
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Members of our casino review team collect information about customer support and available languages when reviewing online casinos. Languages and customer support options available at DPlay Casino are displayed in the table below.
There is a maximum that you are allowed to wager per bet using your bonus credit. It currently stands at 7.50 CAD. And there is also a wagering requirement of 40x. This is quite a steep playthrough rate. It means that any bonus credit that you accumulate will need to be played 40 times before you are able to withdraw any of the winnings.
Members of our casino review team contacted the casino’s representatives to learn how helpful, professional, and quick their responses are. Customer support is crucial to us because it can be very useful in resolving problems with player’s account, registration at DPlay Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of DPlay Casino as good.
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hand me a stack of free drink coupons. I thought I was in!!!! As it turns out, I’m not….. The CR rep on phone informed me that my cruise offer for BOTS was just an offer to get me into the casino in hopes of qualifying for the program. This is no bueno because while on board we booked Harmony in a crown loft suite and I figured I would get a special casino rate! Has anyone else had issues with this convoluted program? I bet 100 spin roulette for at least 6 hours, cycled win/loss $5k+ in slots and played $100+ hand blackjack for 3 hours. It seems as if the dealer & pit boss recorded none of my play otherwise it sounds like I would have been invited in.
My recommendation is to wait another week or so and call CR back again. I would be VERY surprised if they went to all that trouble and then did not invite you to join. I have never ever heard of that happening before. I’m sorry that the dolt you spoke with said that it was just an enticement to come into the casino. That’s rubbish.
Hi Nathan, Thanks for your feedback.We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!I wish you a four-leaf clover in your gameplay!Sincerely,Casino Rocket
Unlike with Royal Caribbean and Norwegian (and even Carnival’s own VIFP loyalty program), status tiers in the Carnival Players Club are not well defined. Carnival doesn’t publish details of how casino perks are earned or redeemed, specifying only that “comps are extended on board based on your level of play.”
The Italian player was facing issues with withdrawals in UBTC and FUN, due to some conversion errors. Despite multiple correspondences with the support team, account closure, and promises of a re-credit of funds, the problem remained unsolved. Later, the complainant confirmed that his problem was resolved without our intervention.
On August 1, 2024, you will retain the Tier Status achieved by July 31, 2024 and enjoy upgraded benefits and perks for the next 12 months! As of August 1, 2024, your Tier Credits will reset to zero to begin earning toward the 2024-2025 program year.
Add faster payment methods by bank transfer so we don’t have to wait up to 7 days because it’s a bit long. Processing the payment confirmation itself takes no more 1 – 2h and that’s a good time but the transfer is tooooo loooong, guys, improve it please
